Roaming Troubleshooting
Step-by-step fixes for common issues when using your PMOBILE service overseas.
Can't Connect to a Network
Check roaming is enabled on your account
Roaming must be enabled by our team before you travel. If you're unsure, contact us on +61 1300 049 211.
Enable data roaming on your device
iPhone: Settings > Mobile Service > Mobile Data Options > Data Roaming (toggle on). Android: Settings > Network & Internet > Mobile Network > Roaming (toggle on).
Restart your device
Power off completely, wait 30 seconds, then power back on. This forces your phone to search for available networks fresh.
Try manual network selection
iPhone: Settings > Mobile Service > Network Selection > toggle off Automatic, then pick a network from the list. Android: Settings > Network & Internet > Mobile Network > Network operators > Search manually. Choose a major local carrier.
Check airplane mode
Toggle airplane mode on, wait 10 seconds, then toggle it off. This resets the radio connection and often resolves connectivity issues.
Data Not Working While Roaming
Verify data roaming is toggled on
Even if roaming is enabled on your account, the setting on your device must also be turned on. Check Settings > Mobile Data Options > Data Roaming.
Check APN settings
Go to Settings > Mobile Service > Mobile Data Network (iPhone) or Settings > Mobile Network > Access Point Names (Android). APN should be set to: telstra.internet — leave username and password blank.
Reset network settings
iPhone: Settings > General > Transfer or Reset > Reset > Reset Network Settings. Android: Settings > System > Reset > Reset Network Settings. Warning: this will remove saved Wi-Fi passwords.
Try a different network manually
The automatically selected network may not have a data roaming agreement. Manually select a different local carrier to see if data works on an alternative network.
Calls Not Connecting
Check you have signal
If you have no signal bars, follow the 'Can't connect to network' steps above first.
Dial with international format
When calling Australian numbers from overseas, dial +61 followed by the number without the leading 0. For example, 0412 345 678 becomes +61 412 345 678.
Check Wi-Fi Calling is disabled
Wi-Fi Calling can sometimes interfere with roaming calls. Try disabling it: iPhone: Settings > Phone > Wi-Fi Calling. Android: Settings > Network & Internet > Mobile Network > Wi-Fi Calling.
Restart your device
A restart clears temporary network issues that may be blocking calls.
iPhone-Specific Steps
Update carrier settings
Go to Settings > General > About. If a carrier settings update is available, you'll be prompted to install it.
Check for iOS updates
Settings > General > Software Update. Outdated iOS versions can have network compatibility issues in certain countries.
Reset network settings
Settings > General > Transfer or Reset > Reset > Reset Network Settings. Re-enter Wi-Fi passwords after.
Remove and re-add eSIM (if applicable)
If using an eSIM, go to Settings > Mobile Service > select the PMOBILE plan > Remove eSIM. Then re-scan the QR code or use the activation link to reinstall.
Android-Specific Steps
Clear SIM toolkit cache
Settings > Apps > Show system apps > SIM Toolkit > Storage > Clear cache.
Set preferred network type
Settings > Network & Internet > Mobile Network > Preferred network type. Try switching between 4G/LTE and 3G to see which connects in your location.
Reset network settings
Settings > System > Reset options > Reset Mobile & Bluetooth. Re-enter Wi-Fi passwords after.
Check for system updates
Settings > System > System update. Install any available updates, as they may include network fixes.