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Find answers to common questions, troubleshoot issues, or get in touch with our team.
Troubleshooting
No signal or service
Restart your device. If still no signal, remove and re-insert the SIM card, then restart again. Check coverage.pmobile.au to verify coverage in your area.
Data not working
Ensure mobile data is turned on in your device settings. Try toggling airplane mode on and off. If the issue persists, contact support — your APN settings may need updating.
Can't make or receive calls
Restart your device first. Check that you have signal bars and that call barring is not enabled in your phone settings. If the issue continues, contact our team.
Slow data speeds
Speeds can vary based on location, network congestion, and your device. Try moving to a different location or restarting your device. If speeds are consistently slow, contact support.
Still having issues? Get in touch and we'll sort it out.
Call 1300 049 211